Troll Lord Games strives to respond quickly to orders as they come in. Generally we ship all orders within 48 hours of receipt. Sometimes, particularly during large conventions orders are held up for several days. All packages are shipped via US Post Office in priority mail boxes. We have tried to ship media mail in the past but the rate of lost packages and damaged books proved unacceptable and costly. At this time media mail is not an option.
Troll Lord Games does not take returns unless the product was damaged in shipping. We strive to package everything efficiently and tightly to minimize damage to books and boxes, however we do understand that sometimes products arrived damaged or possess missing pages or double covers. If you receive a product that is unacceptable please photograph it and send the jpg to orders@trolllord.com and we will strive to replace the product as quickly as possible.
