12 days order?

shane · Post by **shane** » Fri Jan 11, 2008 4:40 pm

Am I the only one who hasn't received their xmas order? I've emailed the troll twice about it, but no response as of yet...

Anyone else still waiting?
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Aladar · Post by **Aladar** » Fri Jan 11, 2008 4:50 pm

Not me. Got mine on New Years Eve.

I find it strange that no one from TLG has responded back to you though.
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CharlieRock · Post by **CharlieRock** » Fri Jan 11, 2008 4:53 pm

I'd e-mail the heck out of them. Maybe the spammer-killer is intercepting your signal. Gotta keep trying.
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serleran · Post by **serleran** » Fri Jan 11, 2008 4:56 pm

Is this not the weekend of Winter Dark? If so, Steve has likely not even seen his email for several days. It will be taken care of around Tuesday, when Steve is back. If I could, I would resolve it, but I can't.

shane · Post by **shane** » Fri Jan 11, 2008 5:00 pm

S'ok, I can wait. Just wondering if I fell through the cracks or just wasn't waiting long enough.

I have the boxed set and the FGII ruleset to tide me over.
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Omote · Post by **Omote** » Fri Jan 11, 2008 5:42 pm

My christmas order took 14 days to get to me if I recall correctly.

-O
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shane · Post by **shane** » Fri Jan 11, 2008 6:06 pm

Going on 24 days for me.
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moriarty777 · Post by **moriarty777** » Fri Jan 11, 2008 6:52 pm

I know this won't be much comfort, but I'm waiting for Day 6 and Day 12 of my X-Mas orders.

However, I'm also up in Canada and it's taken 3 to 4 weeks on average in the past. Also, I know that some of the orders took a few days before they were sent out (and the 12th day only sent out to me earlier this month).

I'm not worried!
Since you are in the States, and considering everything else going on and the con, it might take a few days before you get a response. If you still don't get a response by the end of next week, I'd give them a call direct to see what's happening.

M

*EDIT* ... Just a few minutes after posting this, the postman came knocking on my door to deliver my TLG orders (they were combined together).
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gideon_thorne · Post by **gideon_thorne** » Fri Jan 11, 2008 7:21 pm

Steve said all the orders have gone out. So, those still waiting, he said he'll be back monday or tuesday. Drop him a line and he'll track the order for you.
Bear in mind, orders went out over the course of a couple of weeks. So depending on where you live, and when the order was sent, can factor into delivery time.
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shane · Post by **shane** » Fri Jan 11, 2008 7:31 pm

I'm ok. No worries.
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Matthew · Post by **Matthew** » Fri Jan 11, 2008 9:30 pm

Heh; I haven't received mine yet either, but I'm not surprised, considering the distance it has to travel. Hopefully, it'll turn up sometime in the next couple of weeks; it's something to look forward to, anyway.
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Gamley · Post by **Gamley** » Sat Jan 12, 2008 12:39 pm

I ordered four of the days and have received all of them but there was a problem with last one I received. It was Day 3 and both items had been opened which I was ok with because I was going to open them anyway. The LA Essentials box did not seem to have the correct starting module (I was ok with that) The real concern was with the "The Hall of Many Panes" as it only had three books and these were two Book 1s and one Book 3. I sent them an email yesterday or the day before but have not heard back from them about it. Would anyone who has this item be able to confirm for me exactly what should be in it.

moriarty777 · Post by **moriarty777** » Sat Jan 12, 2008 3:51 pm

Gamley wrote:
I ordered four of the days and have received all of them but there was a problem with last one I received. It was Day 3 and both items had been opened which I was ok with because I was going to open them anyway. The LA Essentials box did not seem to have the correct starting module (I was ok with that) The real concern was with the "The Hall of Many Panes" as it only had three books and these were two Book 1s and one Book 3. I sent them an email yesterday or the day before but have not heard back from them about it. Would anyone who has this item be able to confirm for me exactly what should be in it.

With the Winter Dark Con, it might take a few days before they get to you (it started yesterday afternoon). However, they will correct the problem. Also some of their back stock is not wrapped which might give the impression that it was opened. More often than not, the stuff I order from TLG doesn't have the plastic wrapping. Come to think of it, I'm hard pressed to think of a single title I got direct from them that *was* wrapped in plastic.

With regards to the LA Box Set, if your referring to the introductory adventure 'Moon Slaves', you'll find that it starts on page 72 of the LA Essentials book from the box set. That was something that fooled me as well as a few others too, though it worked out at my benefit at the time.

But with your Hall of Many Panes, the best thing I could suggest is to sit tight for now since I imagine it will also take a couple of days to get caught up again once they get back. if you don't hear back from them by the end of next week (the 18th), try giving them a call.

Oh... and I almost forgot: In terms of contents, aside from the 3 module/campaign books, there is a fourth booklet for the Illustrations & Maps (20 pages). There was also an "Aid" available uniquely as a Download which can be found here:
http://trolllord.com/files/hompplayeraid.pdf

Hope that helps some!

M
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Omote · Post by **Omote** » Sat Jan 12, 2008 7:13 pm

Wow, Gamley. That is probably the worst order story I have every heard from TLG. Seriously. I hope all is taken care of soon for you. Wow.

-O
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gideon_thorne · Post by **gideon_thorne** » Sat Jan 12, 2008 9:07 pm

Gamley wrote:
I ordered four of the days and have received all of them but there was a problem with last one I received. It was Day 3 and both items had been opened which I was ok with because I was going to open them anyway. The LA Essentials box did not seem to have the correct starting module (I was ok with that) The real concern was with the "The Hall of Many Panes" as it only had three books and these were two Book 1s and one Book 3. I sent them an email yesterday or the day before but have not heard back from them about it. Would anyone who has this item be able to confirm for me exactly what should be in it.

Ill let Steve know. He's not looking at his email right now cause he's out of town. But I can get a hold of him.
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Gamley · Post by **Gamley** » Sun Jan 13, 2008 6:18 pm

Thanks for all the replies to my story. I am sure things can be resolved. I have ordered from them in the past and not had any problems and as I said three of the four days were good (wish I had that luck with weather on vacations). I will post here and let everyone know the resolution.

Troll Lord · Post by **Troll Lord** » Thu Jan 17, 2008 2:23 am

Hey folks,

I'll tackle order problems in the morning. I know someone is missing a Day 7 Deluxe set, one person missing a HOMP book (PM me I've not gotten any emails with your address/name) and a few other issues.

We'll get it worked out right quick!

Thanks!

Steve
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Gamley · Post by **Gamley** » Thu Jan 17, 2008 7:32 am

PM sent about the HOMP problem. Thanks for asking about it here as well as through email.

Zudrak · Post by **Zudrak** » Thu Jan 17, 2008 4:44 pm

Steve, I sent you both an email and a PM.

Thanks,

Michael
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Troll Lord · Post by **Troll Lord** » Thu Jan 17, 2008 7:39 pm

Homp guy you are set!

STeve
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shane · Post by **shane** » Thu Jan 17, 2008 9:12 pm

And my C&C loot is coming? Tomorrow will be 1 month! I understand xmas delays, but that's a bit excessive.
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::: Shane

::: Rational thought, not superstition

Troll Lord · Post by **Troll Lord** » Thu Jan 17, 2008 9:19 pm

Shane,

Could you PM me or send an email with your info on it. I'll track the order down.

Thanks,

STeve
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shane · Post by **shane** » Thu Jan 17, 2008 11:13 pm

PM sent!
_________________
::: Shane

::: Rational thought, not superstition

Gamley · Post by **Gamley** » Fri Feb 01, 2008 12:07 am

Troll Lord wrote:
Homp guy you are set!

STeve

I was wondering when you sent out the replacement book. I have not received it yet.

Gamley · Post by **Gamley** » Wed Feb 06, 2008 11:11 am

Troll Lord wrote:
Homp guy you are set!

STeve

Hate to be a pest but it is coming up on three weeks and I have not seen the replacement book yet. Can someone please let me know when the replacement book was shipped. I know in the end it will probably not mean anything but this is beginning to affect my willingness to purchase anything from your company in the future.

Gamley · Post by **Gamley** » Thu Feb 14, 2008 11:48 am

I received the replacement book yesterday. Thank you.

Matthew · Post by **Matthew** » Fri Feb 15, 2008 3:05 pm

Good to hear that issue has been resolved.
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Troll Lord Games

12 days order?

12 days order?

Re: 12 days order?