Ordering from TLG??

DaveyB · Post by **DaveyB** » Mon Jul 21, 2008 7:46 pm

I've sent an email per the ordering page to troll@trolllord.com inquiring about ordering Codex of Erde and shipping on Friday of last week. So far I haven't received a reply. I know the Trolls are busy folks, but someone mentioned supplies running low on that item and I would like to order it for the $10 price instead of buying it from Amazon for $35 or their affiliates, even if some of them are cheaper. Any suggestions on what to do?

Treebore · Post by **Treebore** » Mon Jul 21, 2008 7:50 pm

If you paid via paypal I never got a confirmation until it arrived in the mail.
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Buttmonkey · Post by **Buttmonkey** » Mon Jul 21, 2008 7:58 pm

The best way to reach the Trolls is by phone. You will get a response much more quickly than if you inquire by e-mail or forum post. Please note the Trolls spent the weekend running a gaming convention. I wouldn't have expected any feedback from them since Friday under the circumstances.

Tadhg · Post by **Tadhg** » Mon Jul 21, 2008 7:58 pm

I would just order it. If it's out of stock, they'll let you know.

Or you can call them to place an order.

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DaveyB · Post by **DaveyB** » Mon Jul 21, 2008 7:59 pm

Treebore wrote:
If you paid via paypal I never got a confirmation until it arrived in the mail.

No, I haven't paid yet, I asked them if there was a cheaper method of shipping other than $7 for priority. Time isn't of the essence, so I'd prefer a cheaper alternative like 7-day shipping if it were cheaper. That's why I was trying to find out if perhaps I sent it to the wrong email address.

DaveyB · Post by **DaveyB** » Mon Jul 21, 2008 8:01 pm

Buttmonkey wrote:
I wouldn't have expected any feedback from them since Friday under the circumstances.

Good call, hadn't noticed that. Probably explains why I haven't heard anything yet.

moriarty777 · Post by **moriarty777** » Mon Jul 21, 2008 9:54 pm

DaveyB wrote:
Good call, hadn't noticed that. Probably explains why I haven't heard anything yet.

Give them a couple days to get caught up. I've dealt exclusively with Steve by email and I've never had a problem. At worse, you may have to send him another email if you don't hear back within a couple of weeks. I've only had that happen once in the past couple of years.

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FASAfan · Post by **FASAfan** » Tue Jul 22, 2008 10:28 pm

moriarty777 wrote:
Give them a couple days to get caught up. I've dealt exclusively with Steve by email and I've never had a problem. At worse, you may have to send him another email if you don't hear back within a couple of weeks. I've only had that happen once in the past couple of years.

M

Agreed. Although I had a bit of trouble corresponding by e-mail with the Trolls recently, I had the utmost confidence that once they responded*, they'd bend over backwards to accommodate me.

I'd trust these guys with my money any day of the week. I've spent close to $200 bucks on TLG stuff over the past year.

* I did get a response, and I would have gotten one sooner if I had just swallowed my Southern pride and just called them (but I didn't want to bother them!)

cuchulainkevin · Post by **cuchulainkevin** » Tue Jul 22, 2008 10:43 pm

DaveyB wrote:
I've sent an email per the ordering page to troll@trolllord.com inquiring about ordering Codex of Erde and shipping on Friday of last week. So far I haven't received a reply. I know the Trolls are busy folks, but someone mentioned supplies running low on that item and I would like to order it for the $10 price instead of buying it from Amazon for $35 or their affiliates, even if some of them are cheaper. Any suggestions on what to do?

Ditto on the give it a couple of days. The Trolls were running Troll Con this weekend, so I imagine it will take a couple of days to sort out orders and emails from last week.
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tylermo · Post by **tylermo** » Wed Jul 23, 2008 2:00 am

Wouldn't mind picking up one of those myself.

Troll Lord · Post by **Troll Lord** » Wed Jul 23, 2008 2:30 am

I'm horrible behind in my emails and posting. I'll try to track down all these order issues. Its a mess here and likely to get messier before Gencon. But thats the troll way eh?

Steve
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Aladar · Post by **Aladar** » Wed Jul 23, 2008 2:55 pm

Trolls will be trolls.

I have never had any problems with TLG stuff being shipped once I've ordered it. I am sure they have been very busy of late. Give them some time to sort through the piles of stuff that I am sure has stacked up while they were preping for the con.
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Ordering from TLG??

Ordering from TLG??

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