Help with my Order.

Kersus · Post by **Kersus** » Sun Apr 22, 2007 1:44 pm

What is the best way to contact the trolls about an order? I've tried emailing them and also called and left a message. It's been about a week since then.

An initial order has not arrived and an order made a week later has arrived but is missing a book.

K

Nifelhein · Post by **Nifelhein** » Sun Apr 22, 2007 1:50 pm

Pete? get Steve for him, will you.
_________________
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects." - Attributed to Herman Melville.

gideon_thorne · Post by **gideon_thorne** » Sun Apr 22, 2007 1:53 pm

Kersus wrote:
What is the best way to contact the trolls about an order? I've tried emailing them and also called and left a message. It's been about a week since then.

An initial order has not arrived and an order made a week later has arrived but is missing a book.

K

Ill try and catch him today or tomorrow for you.

Might ping his PM box on these boards as well. Ill flag this message to his attention.
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

Nifelhein · Post by **Nifelhein** » Sun Apr 22, 2007 2:21 pm

And this, gentleman is a well used summon Pete spell.
_________________
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects." - Attributed to Herman Melville.

Omote · Post by **Omote** » Mon Apr 23, 2007 1:24 am

Yeah, GT needs a raise due to all of his summoned duties...
_________________
> Omote's Advanced C&C stuff <
Duke Omote Landwehr, Holy Order of the FPQ ~ Prince of the Castles & Crusades Society

Kersus · Post by **Kersus** » Wed Apr 25, 2007 7:27 pm

Hmmmm... This isn't seeming good.

K

gideon_thorne · Post by **gideon_thorne** » Wed Apr 25, 2007 7:32 pm

Kersus wrote:
Hmmmm... This isn't seeming good.

K

Steve's looking into the matter. You actually might check your order and make sure that everything you did order actually has been printed.

If not, send me a PM with a list of what you ordered and ill endeavour to pass it on to Davis.
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

Plaag · Post by **Plaag** » Thu Apr 26, 2007 12:32 am

Yeah, I've not got my order yet and can't get a hold of Steve.

Its been a month, and the only module that may delay this is: They Who Watch..is this module out yet?

ShaneG.

Post by **Breakdaddy** » Thu Apr 26, 2007 12:57 am

Steve is out of town at the moment, but Im sure he'll be accessible next week. Pete is on it.

Outsider73 · Post by **Outsider73** » Fri Apr 27, 2007 2:30 pm

It seems I'm not the only one still waiting for their order. I received an email confirmation from Steve on the 9th saying it should ship in 2 to 3 business days.

I understand delays can happen, but I'm getting nervous because I'm moving May 19th and want to make sure my books arrive before my address changes.

gideon_thorne · Post by **gideon_thorne** » Fri Apr 27, 2007 2:34 pm

Outsider73 wrote:
It seems I'm not the only one still waiting for their order. I received an email confirmation from Steve on the 9th saying it should ship in 2 to 3 business days.

I understand delays can happen, but I'm getting nervous because I'm moving May 19th and want to make sure my books arrive before my address changes.

Ill get his attention today. He's sposed to be back in the neighborhood soonish.
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

Outsider73 · Post by **Outsider73** » Fri Apr 27, 2007 5:47 pm

Don't bother Steve with this because I tracked down my package. I had it shipped to my work address and campus mail delivered it to one of my co-workers earlier this week. It sat in his office until today, when he discovered (after opening it) that it was for me. Sorry for the miscommunication.

gideon_thorne · Post by **gideon_thorne** » Fri Apr 27, 2007 5:50 pm

Outsider73 wrote:
Don't bother Steve with this because I tracked down my package. I had it shipped to my work address and campus mail delivered it to one of my co-workers earlier this week. It sat in his office until today, when he discovered (after opening it) that it was for me. Sorry for the miscommunication.

*smiles* Okey dokey. Ill just pester steve again about the original post. ^_^
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

serleran · Post by **serleran** » Fri Apr 27, 2007 5:51 pm

That's so totally a felony!

Outsider73 · Post by **Outsider73** » Fri Apr 27, 2007 7:29 pm

Like he didn't notice my name and department in big red letters on the front of the package!

Kersus · Post by **Kersus** » Fri Apr 27, 2007 7:35 pm

There does seem to be a communication issue. I haven't heard anything yet. An order placed March 24 has not arrived and an order placed after that has, but is missing a book. Both orders have been charged to me.

Emailing doesn't help (although I read somewhere that they can take up to a month to reply to emails and it hasn't been a full month since I emailed them yet). I did also call them and left a message with the details about the missing book, my name, and phone number.

Kersus

serleran · Post by **serleran** » Fri Apr 27, 2007 7:35 pm

Get 'im! We're not Crusaders fer nuthin!

gideon_thorne · Post by **gideon_thorne** » Fri Apr 27, 2007 7:37 pm

Kersus wrote:
There does seem to be a communication issue. I haven't heard anything yet. An order placed March 24 has not arrived and an order placed after that has, but is missing a book. Both orders have been charged to me.

Emailing doesn't help (although I read somewhere that they can take up to a month to reply to emails and it hasn't been a full month since I emailed them yet). I did also call them and left a message with the details about the missing book, my name, and phone number.

Kersus

I just talked to Steve. Check your PM box. ^_^
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

Troll Lord · Post by **Troll Lord** » Sat Apr 28, 2007 3:53 am

Kersus wrote:
There does seem to be a communication issue. I haven't heard anything yet. An order placed March 24 has not arrived and an order placed after that has, but is missing a book. Both orders have been charged to me.

Emailing doesn't help (although I read somewhere that they can take up to a month to reply to emails and it hasn't been a full month since I emailed them yet). I did also call them and left a message with the details about the missing book, my name, and phone number.

Kersus

Kersus,

Sorry about the miscommunication but I've been out of pocket for a week or more. Things won't calm down until next week some time.

Can you PM me please. I've gone through all my PMs and there are no order comments on there...there is every chance in the world that I accidently deleted it. I'm not sure what your name is so I can't track it down. But it seems you are missing two books: Living the Legend and one of the rule books for Essentials.

Fire me a PM and we'll get your taken care of as quick as the mail will allow.

Thanks,

Steve
_________________
The High Lord, Coburg the Undying

He who sits on the elephants back

Castle and Crusade Society
troll@trolllord.com

Nifelhein · Post by **Nifelhein** » Sat Apr 28, 2007 9:34 am

Here is for a swift fix!
_________________
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects." - Attributed to Herman Melville.

jman5000 · Post by **jman5000** » Sat Apr 28, 2007 2:45 pm

Quote:
Here is for a swift fix!

only after a fire had been lit... a MONTH to reply to emails...

I'm just sayin

Cheers,

J.

Nifelhein · Post by **Nifelhein** » Sat Apr 28, 2007 3:05 pm

Well, that does bother me.
_________________
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects." - Attributed to Herman Melville.

Kersus · Post by **Kersus** » Wed May 02, 2007 11:46 pm

I've sent PMs with info to Troll Lord and Gideon_thorne. You guys get those?

K

gideon_thorne · Post by **gideon_thorne** » Thu May 03, 2007 12:17 am

Kersus wrote:
I've sent PMs with info to Troll Lord and Gideon_thorne. You guys get those?

K

I did. Steve's on it.
_________________
"We'll go out through the kitchen!" Tanis Half-Elven

Peter Bradley

Kersus · Post by **Kersus** » Thu May 03, 2007 7:42 pm

Cool, thanks.

DangerDwarf · Post by **DangerDwarf** » Fri May 04, 2007 8:51 pm

One thing I'd like to see changed at the TLG website is the store front. When using the Paypal buttons it doesn't give you a regular shopping cart. You cant seem to be able to click multiple items and then check out. It's one at a time and keeps me from ordering direct from the trolls alot of times.

Kersus · Post by **Kersus** » Thu May 17, 2007 9:52 pm

I just received the rest of my order. Living The Le(g)(j)end looks fantastic. I can't wait to run this. Anyhow, thanks for working the order out. All is received. The customs form was even filled out right this time
K

Nifelhein · Post by **Nifelhein** » Fri May 18, 2007 12:12 pm

Good to hear it was solved,
_________________
"We cannot live only for ourselves. A thousand fibers connect us with our fellow men; and among those fibers, as sympathetic threads, our actions run as causes, and they come back to us as effects." - Attributed to Herman Melville.

Troll Lord Games

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